Frequently asked questions, clearly answered

13) Where do I find the form for registering PAN, KYC details or Changes / Updation thereof?

For all investor service requests, duly filled up Form ISR-1 needs to be submitted to the RTA which includes the following:

• PAN
• Bank Details
• Postal Address
• E-mail address
• Signature
• Mobile Number

The form can also be downloaded from the respective websites of the Listed Companies and their RTAs.

14) I have already submitted some or few of the details / documents for complete KYC. Do I have to provide the entire set once again to the RTA?

No. You are required to submit only the KYC details / documents, which are not already available in your folio, with the RTA.

15) Do I have to provide KYC documents / details for each folio separately?

Only Nomination Form No. SH-13 or Opt-Out Form has to be provided separately for each folio even if they are all managed by the same RTA.

All other KYC details / documents can be submitted to the RTA for one folio using the Form ISR-1.

In this form, you can authorize the RTA to update these KYC details / documents across all other folios managed by that RTA.

Please see ‘Authorization’ in page 3 of Form ISR-1.

However, in case the shares you hold are managed by different RTAs, then you will have to provide the complete KYC details / documents in original to all the RTAsseparately.

16) Am I required to produce the Banker’s signature verification, in original, to every company/RTA or photocopy of ISR-2 is sufficient?

For all your folios that are managed by the same RTA, a single ‘banker’s signature verification’ can be furnished for one folio, with an instruction to the RTA to update it across all your folios.

However, in case the shares you hold are managed by different RTAs, then you will have to provide the form ISR-2 in original to all the RTAs separately.

17) Am I required to provide Affidavits or Attestation / Notarization or indemnity for registering or updating Complete KYC?

No. You have to submit self-certified copies of the relevant documents to the RTA. However, banker signature verification and nomination form (or opting out) is required to be filed in original.

Please refer ‘Note’ in page 3 of Form ISR-1.

18) Am I required to provide Affidavits/ Notarisation of documents for all service requests?

No. You are required to provide only self-attested documents, with date, for all service request, except for transmission and duplicate shares.

The RTA cannot insist on affidavits or attestation / notarization of documents.

If the RTA does not process and or delays your service request, you can file a complaint on SCORES or initiate proceedings vide SMART ODR.

19) Is it compulsory to link PAN and Aadhaar?

Yes, it is compulsory for all the securities shareholders in listed companies to link their PAN with Aadhar number as per the requirement stipulated by the Central Government.

20) If PAN is already registered with the RTA, how much tax is deducted by the Company while paying dividend?

As per the current provisions of the Income-tax Act, 1961, companies are required to deduct tax @ 10% if the dividend amount exceeds Rs. 5,000. If PAN is not registered with RTA, tax shall be deducted by the Company at the rate of 20%. In view of the same, it is beneficial for the security holder to update PAN in the records of RTA.

In case the information pertaining to PAN is incomplete or not available in physical folio, then in such a case, investor should provide copy of PAN for updation to the RTA.

21) Can the RTA reject any service request if the PAN is not available in the folios?

Yes. The RTAs cannot process any service requests or complaints received from the holder(s) / claimant(s), till PAN, KYC and nomination documents/details are received and registered as per SEBI’s Master Circular for RTAs SEBI/HO/MIRSD/MIRSD-PoD/P/CIR/2025/91 dated June 23, 2025.

The ‘Exemptions/clarifications to PAN’, as provided in clause D to ‘Instructions/Check List for Filing KYC Forms’ in Annexure – 1 to SEBI circular No. MIRSD/SE/Cir-21/2011 dated October 05, 2011 on Uniform Know Your Client (KYC) Requirements for the Securities Market, shall also be applicable for holder(s) / claimant(s) of securities held in physical mode.

22) Why is nomination required?

Nomination enables the issuer company to identify the legal representative of the deceased shareholder and thereby facilitates smooth transmission of his / her securities.

23) Is it compulsory to provide nomination for my physical shares?

No. However, transmission of shares to a nominee is a simple procedure. If you don’t have nominee(s), transmission to your legal heir becomes a complicated procedure – it may also involve documents from Court of Law (please see General FAQ dated September 8, 2011 & Heading “Transmission of Shares” of these FAQs).

Hence, in the absence of nomination, your shares could become unclaimed after your demise.

24) How do I make nomination?

The investor has to submit nomination form SH-13to the respective RTA through hard copy or electronic mode with e-signature for making nomination in the folio, separately for each company.

The Investor has an option to nominate more than one person as his / her nominee by submitting Form SH-13 to the respective RTA clearly mentioning the names of the nominees and the entitlement percentage against each nominee through hard copy or electronic mode with e-signature for making nomination in the folio, separately for each Company.

25) Is witness required for nomination in physical folios?

Witness shall not be required if the nomination and declaration form is signed under wet signature of the security holder(s). However, if the security holder(s) affixes thumb impression (instead of wet signature), then witness signature shall be required.

26) What is the procedure if I wish to opt out nomination?

Investor will have to submit Form ISR 3 to the respective RTA to opt out of nomination in the folio.

27) If the shared are held jointly, can nomination be provided?

Yes. It is desirable to provide nominee even the folio is held jointly.

28) Can a nomination once made be modified? If yes, what is the procedure?

Anomination once made can be modified by submitting a fresh nomination form. Investor will have to fill Form SH -14and submit it to the respective RTA for effecting the changes.

29) Can a nomination once made be cancelled? If yes, what is the procedure?

Bnomination once made can be cancelled by submitting a Form SH -14 along with Form ISR-3 declaration for opt out to the respective RTA for effecting the changes.

30) Can I provide multiple nominees for my shares?

Yes. You can provide multiple nominees by using Form SH-13

31) Can multiple nominees be made case if nominee is a minor?

No.

32) Upon demise of the holder of folio/demat account, whether the nominee receives the underlying asset in the capacity of a trustee or absolute owner?

Under the Indian Succession Act, 1925 and Personal Succession Laws, a nominee is merely a trustee, limited to collecting the assets of the deceased and transferring it to the legal heir(s). This legal position has been reiterated by the Hon’ble Supreme Court in its recent order dated December 14, 2023 in the matter of Shakti Yezdani & Anr. Vs. Jayanand Jayant Salgaonkar & Ors.

Accordingly, SEBI circular dated January 10, 2025 read with circular dated February 28, 2025 has reiterated the aforementioned legal position in the Nomination Form for demat accounts and Mutual Fund (MF) folios. It has been explicitly stated in the form that nominee(s) will receive the assets held in account/ folio of the deceased investor as trustee and on behalf of legal heir(s).

33) If I hold physical share certificate(s), and want to update my address and contact details in the folio, whom should I approach?

Investor has to approach the RTA or the listed company to make the request. For the contact details of the respective RTA/STA of the listed company, please refer to answer to Q. No. 8 above.

34) Am I required to provide / update my 1) email address 2) Mobile number and Postal address in my Physical folio/Demat Account?

Yes. You will receive the following intimation from the company to the updated contact details:

• Dividend
• Tax and tax forms
• Unclaimed dividend / IEPF communications
• Annual Report and Notice of General Meetings
• Corporate announcements such as bonus, rights issue, buyback, etc.
• Other communications

35) If there is partial or complete change in my address, what is the procedure to get it registered with RTA?

The following documents need to be submitted to the respective RTA for change in / updation of Address:

1. Form ISR-1, duly signed by the shareholder(s);
2. A copy of new address proof (any one of the following):
   • Unique Identification Number (UID) (Aadhaar)
   • Valid Passport / Registered Lease or Sale Agreement of Residence / Driving License.
   • Flat Maintenance bill accompanied with additional self-attested copy of Identity Proof of the holder/claimant.
   • Utility bills like Telephone Bill (only land line) / Electricity bill / Gas bill - Not more than 3 months old.
   • Identity card / document with address, issued by any of the following: Central / State Government and its Departments, Statutory / Regulatory Authorities, Public Sector Undertakings, Scheduled Commercial Banks, Public Financial Institutions duly attested by their employer with date and organization stamp.
   • For FII / sub account: Power of Attorney given by FII / sub-account to the Custodians (which are duly notarized and / or apostilled or consularised) that gives the registered address should be taken.
   • Proof of address in the name of the spouse accompanied with self-attested copy of Identity Proof of the spouse.
   • Client Master List (CML) of the Demat Account of the holder / claimant, provided by the Depository Participant.

40) What is the procedure to record change in / updation of my bank details

The following are the documents required for change in / updation of bank details:

44) Over a period of time, my signature doesn’t match with the specimen recorded. In such a case what is the procedure I need to follow?

Major Mismatch in Signature

In case of major mismatch in the signature of the security holder as available in the folio of the RTA and the present signature, or in case of updation/non-availability of the specimen signature with the RTA, the RTA, while processing the service request, shall intimate the security holder about such mismatch/updation in signature, through all the following modes:

1. By speed post – on the address available in RTA’s records, and
2. By sending e-mail – on the registered e-mail id as available in the RTA’s records, and
3. By SMS – on the registered mobile number as available in the RTA’s records.

In such cases, the security holder can register/update the specimen signature through form ISR–1 and shall complete either of the two processes:

Option A

1. Security holder shall provide the following documents:

   1. Original cancelled cheque with name of the security holder printed on it; 

      or

   b.  Self-attested copy of Bank Passbook/Bank Statement; and

2. Banker’s attestation of the signature of the same bank account as mentioned in (i) above as per FormISR - 2.

OR

Option B

The investor may get his or her signature changed or updated by visiting the office of the RTA in person. In such a case, the investor shall sign before the authorized personnel of the RTA, along with PAN card and any one additional document mentioned below in Table 2, in original for verification by the RTA, and submit self-attested copies of the same.

Table 2

Minor Mismatch of Signature

• In case of minor mismatch in the signature of the security holder as available in the folio of the RTA and the present signature, the RTA, while processing the service request, shall intimate the security holder about the minor mismatch in signature, providing a timeline of 15 days for raising any objection through all the following modes:

1. By speed post – on the address available in RTA’s records, and
2. By sending e-mail – on the registered e-mail id as available in the RTA’s records, and
3. By SMS – on the registered mobile number as available in the RTA’s records.

• If the letter is delivered and in the absence of any objection, the service request shall be processed. The timeline for the RTA to process the service request shall commence after the notice period of 15 days.
• If the letter sent through speed post is returned undelivered but there is confirmation by the security holder for no-objection via return e-mail registered with the RTA, the service request shall be processed. The timeline for the RTA to process the service request shall commence from the day of receipt of no-objection.
• If the letter is returned undelivered and there is no confirmation by the security holder for no-objection or if there is an objection, the RTA shall follow the procedure as prescribed for major mismatch in signature.

45) I have a number of physical shares of various companies. Do I need to provide separate ISR-1 forms for each folio while updating PAN and/or KYC details?

As provided in SEBI Master Circular for RTAs SEBI/HO/MIRSD/MIRSD- PoD/P/CIR/2025/91 dated June 23, 2025, RTAs shall update the PAN and KYC details across all the folios of the holder managed by it, upon specific authorization for the same from the holder, as provided in Form ISR-1.

46) What are the documents required in case of mismatch of name/ change in name?

For minor mismatch in name between any two set of documents presented by the security holder / claimant for any service request, the RTA shall additionally obtain self- attested copy of any one of the documents mentioned in Table 3, clarifying the difference in names:

Table 3

For instance: If shareholder has opened the demat account in the name of Sushil Ramesh Shah but his name on the share certificate may appear as S. R. Shah or Sushil R Shah etc. In such case, the difference in name would be considered as minor mismatch.

47) What are the fields which are required to be updated with an RTA by an investor holding securities in physical form?

1. PAN
2. Postal address with PIN
3. Mobile number
4. E-mail address* (recommended but not compulsory)
5. Bank account details (bank name and branch, bank account number, IFS Code) (please use the Form ISR-1 for providing the above details)
6. Nomination (Form SH-13) or the declaration to opt out (Form ISR-3)
7. Specimen signature (Form ISR-2)

*All notification from Company including AGM, EGM etc., are sent only by e-mail to shareholders.

48) What would be the effect if I do not update all or any of the fields as provided above in Q. No. 47?

The security holder(s), whose folio(s) do not have PAN or Contact Details or Mobile Number or Bank Account Details or Specimen Signature updated, shall be eligible:

• to lodge grievance or avail any service request from the RTA only after furnishing PAN and Contact Details including Mobile Number, Bank Account Details and Specimen Signature.
• for any payment including dividend, interest or redemption in respect of such folios, only through electronic mode with effect from April 01, 2024. An intimation shall be sent by the Listed Company to the security holder that such payment is due and shall be made electronically only upon furnishing PAN and Contact Details including Mobile Number, Bank Account Details and Specimen Signature.

49) I have updated my bank account details on / before the “Pay-out Date”. Will I receive my dividend?

You will receive the dividend in your bank account, subject to the condition that your bank account details are updated with your Depository Participant (in case of demat holdings) or RTA (in case of physical shares) on / before the “Record Date”.

*Record date means the date fixed by the Company to determine which shareholders are eligible to receive corporate benefits.

**Pay-out date means the date on which the Company pays the corporate benefits to eligible shareholders.

50) Whether RTAs can freeze folios of an investor? If yes, when such freeze can be initiated?

In terms of SEBI’s Circular dated November 17, 20231, RTAs cannot freeze the folios of an investor in case of non-updation of PAN or Choice of Nomination or Contact Details or Mobile Number or Bank Account Details or Specimen Signature.

51) Whether my physical shares can be referred to the administering authority under the Benami Transactions (Prohibitions) Act, 1988 and/or Prevention of Money Laundering Act, 2002 if I do not update PAN or Choice of Nomination or Contact

https://www.sebi.gov.in/legal/circulars/nov-2023/simplified-norms-for-processing-investor-s-service-requests-byrtasand-norms-for-furnishing-pan-kyc-details-and-nomination_79167.html

52) Details or Mobile Number or Bank Account Details or Specimen Signature with the RTA?

53) What are various investor service requests processed by the RTA?

The following are the various investor service requests processed by the RTA:

1. Issue of Duplicate Securities certificate,
2. Claim from unclaimed suspense account,
3. Claim from suspense escrow demat account,
4. Renewal / Exchange of securities certificate,
5. Endorsement,
6. Splitting of Securities Certificate,
7. Consolidation of Securities certificates
8. Transmission &
9. Transposition
10. Release of unclaimed / outstanding corporate benefits.
11. Exchange of Securities Certificate
12. Re-issuance of Securities Certificate.

Other Services (through depository participants)

• Dematerialisation of securities
• Rematerialisation of securities

54) Can share certificates be issued in physical for all the investor service requests?

Securities shall be issued only in demat mode for all the Investor Service Requests mentioned above at Q. No. 53.

55) What is the process to get my securities in demat for the above mentioned Investor Service Requests?

Investor has to submit ISR – 4 form along with original certificates for all the investor service requests mentioned in answer to Q. No. 53, except for a & b.

After verifying the aforementioned documents, the RTA will issue Letter of Confirmation, through speed post or additionally may send such letter through email with e –sign and / or digital signature, in lieu of physical securities certificate (s) to the holder / claimant within 30 days of its receipt of such request.

Investor shall make request within 120 days from the date of letter of confirmation to Depository Participant (DP) for dematerialising the said securities along with the original letter of confirmation or a copy of the email with e –sign and / or digital signature, as the case may be.

The DP on receipt of the foregoing documents shall generate demat request on the basis of letter of confirmation and forward the same to the issuer company / RTA for processing the demat request.

56) For how many days Letter of confirmation is valid to make a request to Depository Participants for dematerializing the securities?

59) How can I obtain duplicate shares?

SEBI circular dated May 25, 2022 on Duplication of shares provides the

• List of document required
• Form for issuance of Duplicate shares
• Format of
  • Affidavit
  • Indemnity

Please note that from January 24, 2022, SEBI has mandated dematerialized securities in demat mode only.

60) Will duplicate share certificates be issued in physical form?

61) Is physical transfer of securities allowed?

No, transfer of securities in physical form has been stopped with effect from April 01, 2019. Requests for effecting transfer of securities shall be processed only if the securities are held in the dematerialized form with a depository.

The relevant notifications are available in public domain on SEBI Website (www.sebi.gov.in).

62) I have purchased physical shares long back but forgot to get them transferred in my favour. What is the procedure that I should follow now?

From April 01, 2019, the transfer of shares held in physical form can be effected only after the shares are dematerialised. And shares can be de-materialized in the name of the holder and not in the name of unregistered buyer.

63) ‘A’ has bought securities in physical form many years ago from ‘B’ for which consideration had already been paid to ‘B’. While the physical certificates are lying with ‘A’, the same have not yet been transferred in the name of ‘A’. How to get these securities transferred in the name of ‘A’?

Please see answer to Q. No. 61 above. Alternatively,

Case 1: If the transferor is traceable, transferee may contact him and get the securities transferred through demat.

Case 2: if the transferor is not traceable, then transferee may like to approach the appropriate authority (Court of law) for establishing claim to title of the securities.

64) I have physical securities still lying with me and I want to transfer them but transfer of physical securities is not allowed. How can I transfer physical securities now?

65) I jointly hold securities with my family member(s) / partner(s). Can I give away these securities to them by deleting my name from the share certificate? And what is the process for the same?

Under the Companies Act, 2013, all joint holders are members (shareholders) of the company. Further, joint holders are each other’s survivors. Accordingly, any change in joint holding is a change in the beneficial ownership. In other words, change from joint to single shareholding can be done only by ‘Transfer of shares in demat mode only’ and not through name deletion. Similarly, change from three joint holders to two joint holders can also be done only by ‘Transfer of shares in demat mode only’.

As transfer of physical securities of listed companies is not allowed from April 01, 2019, so for change in joint holding, investor has to:

1. Open a joint demat account (the names in the demat account and their sequence has to be same as on the share certificate) or submit duly signed transpositioncum- demat form in case the demat account is in a different sequence.
2. Convert the physical securities that they jointly hold into demat and credit them into the joint demat account.
3. Transfer the securities from this joint demat account to the demat account of family member(s) / partner(s).

66) My family member(s) / partner(s) jointly hold securities with me. Can they give away these securities to me by deleting their name(s) from the share certificate? How can they do this?

67) What is transmission of securities?

Transmission is the process by which securities of a deceased account holder are transmitted to the account of the surviving joint holder (s) / nominee / legal heirs of the deceased shareholder.

For physical securities, the surviving joint holder (s) / nominee / legal heir has to correspond independently with each issuer company / RTA in which securities are held for effecting transmission.

68) Is transmission of securities allowed in physical mode?

SEBI’s Master Circular for RTAs SEBI/HO/MIRSD/MIRSD-PoD/P/CIR/2025/91 datedJune 23, 2025 has mandated that securities pursuant to transmission shall be issued in demat mode only.

69) How can I transfer shares held by deceased shareholder to my name?

You can transmit shares of a deceased shareholder to you name, if you are

• a joint holder or
• nominee or
• legal heir

as the case may be.

SEBI circular dated May 18, 2022 on Transmission of shares, provides the;

• List of documents required
• Form for transmission
• Format of
  • Affidavit
  • Indemnity and
  • NoC for Transmission.

Please note that from January 24, 2022, SEBI has mandated transmission of securities in demat mode only.

70) What is the procedure for transmission in case of securities held jointly and either of the holders has passed away?

In the event of death of one of the joint holders, the securities will be transmitted to the surviving holder (s) on submission of following documents:

1. Duly signed transmission request form ISR – 5 by the surviving holder(s) along with KYC details/documents
2. Original death certificate or copy of death certificate attested by the surviving holder(s) subject to verification with the original or copy of death certificate duly attested by a notary public or by a gazetted officer;
3. Original share Certificates
4. Self-attested copy of the Permanent Account Number card of the surviving holder(s) issued by the Income Tax Department and the address proof of the surviving holder(s);

71) What is the procedure of transmission of securities to the Nominee in case of death of sole / all holders in the folio?

In case of the death of the sole / all holders, the Nominee has to submit the following documents:

1. Duly signed transmission request form by the nominee alongwith KYC details/documents;
2. Original death certificate or copy of death certificate attested by the nominee subject to verification with the original or copy of death certificate duly attested by a notary public or by a gazetted officer;
3. Self-attested copy of the Permanent Account Number card of the nominee, issued by the Income Tax Department.
4. Original Securities Certificate.

72) What is the procedure of transmission of securities in the event of death of the sole/all holders where no nomination has been made in the folio?

A. Where the value of securities to be transmitted is more than rupees five lakhs perlisted entity in case of securities held in physical mode, and more than rupees fifteen lakhs per beneficial owner in case of securities held in dematerialized mode, as on date of submission of complete documentation, the securities would be transmitted to the legal heir(s)/claimant(s) on submission of the following documents:

1. duly signed transmission request form ISR-5 by the legal heir(s)/claimant(s);
2. original share certificate
3. original death certificate or copy of death certificate attested by the legal heir(s)/claimant(s) subject to verification with the original or copy of death certificate duly attested by a notary public or by a gazetted officer;
4. self-attested copy of the Permanent Account Number card of the legal heir(s)/claimant(s), issued by the Income Tax Department along with proof of address
5. a notarized affidavit from all legal heir(s)/claimant(s) made on non-judicial stamp paper of appropriate value, to the effect of identification and claim of legal ownership to the securities.
   1. However, in case the legal heir(s)/claimant(s) are named in the Succession Certificate or Probate of Will or Will or Letters of Administration as may be applicable in terms of Indian Succession Act, 1925 (39 of 1925) or Legal Heirship Certificate or its equivalent certificate issued by a competent Government Authority, an affidavit from such legal heir(s)/claimant(s) alone shall be sufficient;
6. copy of Succession Certificate or Probate of Will or Will or Letters of Administration or Court Decree as may be applicable in terms of Indian Succession Act, 1925 (39 of 1925) or Legal Heirship Certificate or its equivalent certificate issued by a competent Government Authority, attested by the legal heir(s)/claimant(s) subject to verification with the original or duly attested by a notary public or by a gazetted officer:
   • In cases where a copy of Will is submitted, the same shall be accompanied with documents as stated in points a to e above and a notarized indemnity bond from the legal heir(s) /claimant(s) to whom the securities are to be transmitted, in the format specified.
   • In cases where a copy of Legal Heirship Certificate or its equivalent certificate issued by a competent Government Authority is submitted, the same shall be accompanied with documents as stated in points a to e above and
     • a  notarized  indemnity  bond  from  the  legal  heir(s) / claimant(s) to whom the securities are to be transmitted, in the format specified.
     • No Objection from all non-claimants, stating that they have relinquished their rights to the claim for transmission of securities; in the format specified.

B. Where the value of securities to be transmitted is upto rupees five lakhs per listed entity in case of securities held in physical mode, and upto rupees fifteen lakhs per beneficial owner in case of securities held in dematerialized mode, as on date of submission of complete documents, the securities would be transmitted to the legal heir)/claimant(s) on submission of the documents mentioned in (a) to (f) above in 71

(A). However, with respect to point (f), in the absence of Succession Certificate or Probate of Will or Will etc. the legal heir(s) /claimant(s) may submit the following documents:

i. a notarized indemnity bond made on non-judicial stamp paper of appropriate value, indemnifying the Share Transfer Agent/ listed entity: ii. no objection certificate from all legal heir(s) stating that they do not object to such transmission or copy of family settlement deed executed by all the legal heirs, duly attested by a notary public or by a gazetted officer;

73) Is Probate of Will required for transmitting the securities if the deceased security holder has executed a Will?

According to Section 57 read with Section 213 of the Indian Succession Act, 1925, probate of will is mandatory:

• in the case of wills made by any Hindu, Buddhist, Sikh or Jaina where such wills are of the classes specified in clauses (a) and (b) of section 57; and

76) What is a depository?

A depository is an organization which holds securities (like securities, debentures, bonds, government securities, mutual fund units etc.) of investors in electronic form at the request of the investors through a registered depository participant. It also provides services related to transactions in securities. There are two depositories registered with SEBI. They are,

1. National Securities Depository Limited (NSDL)
2. Central Depository Services (India) Limited (CDSL).

77) Who is Depository Participant (DP)?

BDP is an agent of the depository through which it interfaces with the investor and provides depository services. The list of DPs registered with SEBI is available on SEBI website under the head Registered Intermediaries.

78) Is it necessary for me to convert my physical holdings in demat form?

SEBI has not mandated conversion of physical holding in demat form. However, the risks pertaining to physical certificates like loss, theft, forgery and damage etc. can be eliminated with a Demat account and it is advisable to convert the physical holdings in demat form.

79) How can I convert my physical shares to demat (dematerialise my shares)?

Please refer to the web link of the Depositories, CDSL or NSDL or that of DPs.

80) Where can I find the Dematerialisation Request Form?

Dematerialisation Request Form is available in the web-links of the depositories, NSDL or CDSL.

81) Is there a deadline for opening demat account?

No. Demat accounts can be opened at any time and the timeline of April 01, 2019 is not applicable for opening of demat accounts or getting the shares dematerialized.

82) Why should I de-materialize my shares? What benefit do I get?

Please get your shares de-materialized immediately; the major benefits in this regard are:

1. You cannot transfer shares in physical mode.
2. Demat shares can be transferred easily and in less time.
3. It is easier for you to tender your demat shares in Buyback, Delisting and Takeover offers.
4. Demat shares are less prone to frauds and forgery.
5. By holding shares in demat, risk of loss and damage of physical certificates are avoided.
6. Chances of legal disputes are reduced
7. Reduces cost to you and also to the companies

86) Where do I file my grievance / complaint w.r.t any investor service request?

Investor can file his / her grievance / complaint with respective listed company / RTA.

87) I have provided all the documents required for service request but the RTA is not processing my request or is asking for additional document / details. What can I do?

If you have any grievance / dispute against a listed company and/or its RTA, you can

• file a complaint directly with listed company / RTA
• if not satisfied with the response, file a complaint in SEBI SCORES portal
• if still not satisfied, file a dispute on SMART ODR portal for arbitration

88) What is the procedure to lodge grievance / complaint with Listed Company / RTA?

Listed company / RTA

1. Investor can lodge grievance / complaint with Listed Company / RTA only if the investor’s folio in that Listed Company is KYC Compliant.
2. Investor shall check the website of listed company / RTA for the dedicated grievance e-mail ID and other relevant details of the grievance redressal division / compliance officer for the purpose of registering grievances / complaints.
3. Investor can dial on help numbers or point of service of RTA for any query or concern.
4. For lodging the grievance, the investor can write to listed entity / RTA’s dedicated e-mail address or through physical letter.
5. While lodging a complaint it is necessary for investor to mention the following:
   • Nature of Complaint
   • Name of Issuer Company
   • Folio number
   • Full Name of shareholder
   • E-mail address and mobile number
   • Reference to any previous correspondence made in this regard
   • Provide the relevant documents and
   • Also update KYC and details, if there are any changes
6. Upon receipt of the complaint, RTA after due verification shall send intimation of redressal / resolution of complaint via e-mail / physical letter as applicable within 30 days from the date of receipt of complaint.

91) I have not received my securities in Pubic / ‘Other Issue’. How can I claim it?

All unclaimed securities pertaining to public issues and ‘other issues’ (like bonus, split, consolidation etc.) of listed companies are kept in Suspense Account. In other Issues, securities are allotted in physical or in demat mode as per the existing shareholding. In addition, the security certificates which are returned undelivered to the issuer company / RTA shall also be transferred to Unclaimed Suspense Account by following the procedure laid down in Regulation 39(4) of SEBI (LODR) Regulations, 2015.

94) My securities or cash benefits (like dividend / interest on debt / maturity proceeds of debt) have been transferred to IEPF. Can I lodge complaint in SEBI SCORES?

No. IEPF Authority is created under the provision of the Companies Act, 2013. Once securities or money of investor is transferred to this authority, the matter would not fall under the regulatory purview of SEBI.

Investor may approach the authority directly (iepf.gov.in). In this regard, the website of IEPF Authority gives the contact details, claim forms, the procedure for making claim, FAQs, grievance redressal etc.

95) How can I prevent dividend and shares from being transferred to IEPF?

96) I hold shares in demat mode. How will I receive intimation for e-voting?

Since FY 2020, shareholder meetings of companies has been allowed in virtual mode. Accordingly, listed companies provide e-voting facility to shareholder to participate in these meetings, through virtual mode.

You will receive intimation on notice of general meeting and e-voting in the e-mail address you have provided in your demat account along with soft copy of annual report.

102) I hold shares in physical mode. How will I receive intimation for e-voting?

Since FY 2020, shareholder meetings of companies has been allowed in virtual mode. Accordingly, listed companies provide e-voting facility to shareholder to participate in these virtual meetings.

You will receive intimation on notice of general meeting and e-voting in the e-mail address you have provided to the RTA / listed company.

This intimation will specify the following;

• date of commencement of e-voting
• date of conclusion of e-voting and
• login method

Also, please note, other corporate communications related to:

• Dividend
• Tax and tax forms
• Unclaimed dividend / IEPF communications
• Annual Report and Notice of General Meetings
• Corporate announcements such as bonus, rights issue, buyback, etc.
• Other communications

are sent to the e-mail address available with the RTA / listed company.

103) How can I update / provide email address for my physical shares?

You can update / update your e-mail address to the RTA by submitting the details in ISR-1

(SEBI website> Legal> Circulars> Circular dated March 16, 2023)

You can update your e-mail address across all your folios under the same Register of Transfer Agents (RTA), by using a single ISR-1.

104) I hold physical shareholders. How can I cast e-votes?

Please follow these steps

• Go to NSDL e-voting website
• Log-in by entering the EVEN number*
• Enter your Folio number
• Enter the password*
• Change the password
• Cast your e-vote

105) Where do I find details of the Company, dividend declared by the Company and details of Registrar of the Company?