HZL Sustainability Microsite

Stakeholder Engagement

Knowing Our Stakeholders Better

Stakeholder identification and analysis at HZL sites, aligned with TS14, is carried out across all project stages to assess impacts and risks. It involves mapping affected groups, identifying vulnerable populations, and engaging local leaders. A Stakeholder Engagement Plan (SEP) defines communication levels and is reviewed annually. Engagement methods are tailored, identification is continuously updated, representatives are appointed, and implementation is led by the Community Development Manager with departmental collaboration.

OUR STAKEHOLDERS

EMPLOYEE & BUSINESS PARTNERS EMPLOYEES

This engagement involves improving employees’ experience, monitoring organisational health and enhancing the quality of life at the workplace. It further encompasses motivating employees to perform above and beyond their roles and improve their levels of trust and loyalty within the Company to enable increased employee retention, performance and innovation. Annual surveys, interactions with senior leadership, etc. are some of the ways in which the Company seeks to promote employee engagement.

CUSTOMERS

An understanding of customers’ needs helps to determine product quality and pricing. Customer needs and demands serve to guide product innovation and development in the Company. Reduction in environmental and social impacts of our products helps customers meet their sustainability goals.

SUPPLIERS/BUSINESS PARTNERS

The contribution of business partners is critical to our business and ensures operational efficiency through timely supplies and efficient logistics. We also depend on our suppliers to meet our objectives of sustainability and responsible sourcing, which play a significant role in promoting the safety of workers and the workplace.

COMMUNITIES

Community engagement leads to an understanding of vital social factors for sustainable community development. Caring for the community contributes to the Company’s overall business growth and sustainability, led by reduction in any negative impact of business on environment or our people. Community engagement also serves to improve the economic well-being and quality of life. Discussions with the community aid the Company to finalise initiatives leading to overall community growth and development.

Communities are encouraged to express their views on operational risks, environmental and social impacts, and cultural heritage concerns through proactive engagement mechanisms such as field visits, group discussions, and grievance meetings. These inputs are incorporated into project planning and decision-making. HZL also maintains accountability by reporting back to stakeholders through weekly internal reviews, annual external reports, and community meetings, fostering trust and transparency throughout the project lifecycle. An annual perception study is conducted by an independent third party to systematically gather feedback and assess stakeholder perceptions regarding the organisation and its social development projects.

GOVERNMENT

Business contributes to nation-building through taxes, royalties and employment creation. Engagement with the government, be it alignment with the government’s policy vision or in a partnership is essential for implementation of our sustainable business operations that creates a multiplier impact by generating key opportunities that positively impact the nation. Working in alignment with the government entails meeting the compliance requirements as per the statutes and policy advocacy on subjects relevant to the Company in its core business of exploration, mining and smelting.

SHAREHOLDERS

Shareholder support and feedback on operations provides continual guidance to the management and serves to keep governance on track. Keeping the Company’s communication channels open with analysts and the investor community serves to connect them with the management. The Company maintains a strong focus on ESG concerns, which are of importance to shareholders too.

NGOs

Onboarding and engaging experts for effective implementation of the Company’s CSR programmes, besides regularly discussing and sharing updates, has served to strengthen the implementation of existing programmes.

Stakeholder Group

Suppliers

Purpose & Scope of Engagement

Critical to ensure operational efficiency through timely supplies & logistical efficiency
Vital to our goals of sustainability and responsible sourcing
Safety of workers and workplace

Engagement Platforms/ Channels

Contract negotiations, supplier code of conduct, policies & standards
Regular supplier meetings and site-visits
Vendor due diligence and pre qualification meetings
On-site quality audits of critical suppliers
Supplier sustainability desktop assessment
Helpdesk for speedy resolution of supplier query
Webinars and training sessions for supplier engagement
Tracking business partners suggestions for possible implementation
Focussed discussion on ESG goal alignment with critical suppliers

Stakeholder Group

Communities

Employees

CSR initiatives, events and interventions
Robust grievance mechanism through strategic Social Performance Committees
Leadership community connect and community meetings
Third-party assessments - Impact assessment survey and perception studies
Communication via newsletters, leaflets, hoardings, print and social media, etc.

Customers

Community outreach is vital to understand the needs & expectations of the community & further accordingly plan the interventions for them, which shall further support national progress, as well as smooth business operations
To enhance their quality of life & overall wellbeing
Reduction in the environmental & social impacts that may affect communities
Capacity Building, strengthening grassroot institutions and livelihoods of the nearby communities
Participatory approach in designing long term strategy

Stakeholder Group

Government & Regulatory Authorities

Employees

Area relaxation for base metals in the state of Rajasthan
Associated minerals mining and processing
Contiguous mining of deep-seated minerals
Lease validity expansion for captive mines beyond 2030
Policy incentives for greening of mining operations and mineral processing
Protecting domestic market and restructuring of imports
Risk management for business continuity
Divestment of Government’s share in Hindustan Zinc and restructuring
Zinc Park – World class ancillary industry park in Rajasthan

Customers

Contribution towards nation-building through our products, taxes & royalties
Support to Government’s on-ground initiatives through sponsorships & CSR contributions
Ensuring coherence of interventions through continuous coordination with respective government departments
Policy advocacy on subject relevant to business
Meeting regulatory and statutory compliance requirements
Regular engagement with various regulators, local administration, inspection bodies, industry associations, etc., to adapt to the evolving regulatory environment
Technical representations with various trade and industry associations, state/central mines departments
Investor meets/roadshows

Stakeholder Group

Shareholders, debenture and other security holders

Employees

Shareholder support and feedback on operations provides continuous guidance for the management and governance
Keeping communications channels open with analysts and investor community, helping them connect with the management
Apprising the investors about the operations, profitability and sustainability initiatives regularly. ESG concerns are of importance to the shareholders

Customers

Annual General Shareholders Meetings, quarterly financial results declaration and earnings calls with senior management
Investor Relations events; one-on-one/group investor meetings, investor conferences, non-deal roadshows
Disclosure tools including Annual Reports, Sustainability Reports, Tax Transparency Reports, and Investor Presentations, etc.
Complaints and grievance management

Stakeholder Group

Employee & Business Partners Employees

Employees

Improve employee experience, monitor organisational health, and provide a better quality of life at workplace
Improve trust and loyalty through motivation, thereby increasing employee retention, performance, and innovation
Annual Employee surveys help us assess how employees navigate their experience and areas of improvement
Employee engagement ensures their positive mental health and enhances productivity
Understand needs and requirements at grassroots level through direct interaction with the senior management
Develop an inclusive workplace through feedback from the underrepresented communities within our employees and their families
Enable a seamless interaction and recognition for nurturing growth

Customers

Emails for official and transparent communication
Mentorship programmes for new hires with senior leaders
Sampark townhall meetings with the CEO, location townhall with location heads and pulse checks by HR teams
Flyers to communicate behavioural, motivational and other aspects, promoting a positive work environment
Focus group discussions by leaders and one-on-one discussions with managers
Grievance handling portals and company website
In-person family gatherings during festivals and events to enhance positive atmosphere and develop a healthy community
Awareness of employee benefit policies via regular connects
Annual employee surveys (internal and external)

Stakeholder Group

Development Organisations

Employees

To onboard & engage experts in the field for effective and sustainable implementation of the CSR programs as and to regularly discuss & share updates to strengthen the existing programs

Customers

CSR initiatives, events and interventions
Robust grievance mechanism through strategic Social Performance Committees
Leadership community connect and community meetings
Third-party assessments - Impact assessment survey and perception studies
Communication via newsletters, leaflets, hoardings, print and social media, etc.
Review & Governance Mechanisms