Relevance to Hindustan Zinc

Our employees are at the heart of our operations. Their productivity, collective knowledge and experience are of great relevance in meeting the business’ objectives.

Engagement Platforms

• Intranet and in-house newsletters
• Training programme
• Town hall meetings between senior management and employees
• Employee surveys (annual)
• Suggestion scheme
• Appraisal meetings
• Mentorship programme

Key Issues/ Expectations

• Scope of learning and growth
• Remuneration and benefits
• Equal opportunities
• Promotion of occupational
• health and safety

Engagement During the Year

• Hindustan Zinc and IIM-Udaipur partnered to offer MBA to selected employees under a work integrated learning programme
• Introduced the diversity and inclusion policy
• Town halls at head office and at sites
• CEO connects
• Focused diversity connects
• Mentorship for engineering and management trainees
• Learning and development workshops

Value Delivered

• Employee benefits: C689 Crore*
• 7% attrition rate of employees
• 14.4% female diversity in executive workforce,up from 12.8% last year

Relevance to Hindustan Zinc

Understanding and meeting our customers’ expectations are of critical importance to us as they determine the quality and pricing of our products. We innovate and develop products and solutions based on customer requirements and also collaborate with them.

Engagement Platforms

• Industry leading CRM platform for continuous engagement and feedback
• Top-to-top periodic connects with key customers
• Biennial customer satisfaction survey
• Customer query resolution
• Tailor-made value propositions on customer demand

Key Issues/ Expectations

• Consistent quality of products and services
• Quick resolution of complaints and grievances
• Appropriate information on products and services
• Platform to address technical, pricing and other queries
• Just in time inventory availability
• Pricing options

Engagement During the Year

• Quarterly interaction with all contractual customers
• Executive committee meetings for strategic engagements
• Site visits for key customers
• Selective engagement for developing customer‑centric solutions such as e-commerce and vendor-managed inventory

Value Delivered

• Share of VAP increased to 18.5% in FY 2019-20
• Launched dedicated technical and support services for all key customers
• Three new branch offices to reduce average delivery times
• Integrated supply-chain services

Relevance to Hindustan Zinc

Our operational efficiency is closely intertwined with the value-chain partners, including timely supplies and logistical efficiency. We also ensure our suppliers abide by the highest standards of environmental and social management so that Hindustan Zinc’s brand reputation as a responsible sourcing firm is intact and sustainability objectives are met.

Engagement Platforms

• Contract negotiations, supplier code of conduct, policies and standards
• Supplier meetings
• Supplier sustainability assessment
• Vendor due diligence
• Pre-qualification meetings
• Site visits for key suppliers
• Helpdesk for supplier query resolution

Key Issues/ Expectations

• Building of fair and long-term business relations
• Effective information sharing towards better partnerships
• Technical knowledge exchange
• Other collaborations, contract terms and conditions

Engagement During the Year

• Critical suppliers’ assessment
• Critical supplier review by the senior management
• Contractors’ skill enhancement programme
• Ru-ba-ru and Confluence saw senior management engage directly with key business partners

Value Delivered

• We are expanding our ancillary facilities in Dariba Smelting Complex (DCS) and Chanderiya Lead-Zinc Smelter (CLZS) to manufacture quality, consumable and saleable products by recovering value from waste
• 59 suppliers engaged in supplier development activities
• Safety trainings held for contractual workforce at all mines and smelters

Relevance to Hindustan Zinc

As a conscientious entity, our harmonious co‑existence with our communities provides us our social licence to operate.

Engagement Platforms

• CSR initiatives
• Grievances mechanisms
• Project Steering and Advisory Committee meetings
• Leadership community connect
• Community Impact Assessment survey conducted once in three years (last in FY 2018‑19)

Key Issues/ Expectations

• Improve standard of living for people in surrounding villages
• Water conservation and clean water availability for communities
• Local employment
• Local sourcing
• Community engagement and development initiatives

Engagement During the Year

• CSR Coach Visit – Location Exco members assigned one village each for development initiatives
• Monthly Community Connect – CSR team meetings with community leaders and members
• Meetings with civil societies

Value Delivered

• 5 Lakh+ beneficiaries from our CSR initiatives
• 1,083 youths engaged through skilling initiatives in 10 different trades
• Clean drinking water to 2,500 families across 18 villages via community ROs and water ATMs
• Various education initiatives covering over 70,000 children
• Women empowerment under our flagship project Sakhi; associated with 26,560 women through 2,161 SHGs
• Over 84,000 people serviced in 110 villages through four Mobile Health Vans
• During the year, 90 community issues were recorded and 61 resolved

Relevance to Hindustan Zinc

We believe our business plays a significant role in nation-building through our products, taxes and royalties. Our contributions to the local economy and CSR programmes complement the governmental initiatives in the region.

Engagement Platforms

• Advocacy through trade and industry bodies
• Close engagement with regulators, local administration, inspection bodies on a regular basis
• Partners in the government's social programmes
• Regulatory and legal compliance

Key Issues/ Expectations

• Compliance with regulations
• Support local government in community employment and skill development
• Participation in industry and government-collaborative projects
• Nation self-sufficiency in metals by replacing imports

Engagement During the Year

• Engagements with the railway ministry and steel ministry to use galvanised railway tracks
• Applied and received environmental clearances for a few projects
• Rainwater harvesting, pond deepening projects and sewage treatment plant in collaboration with relevant authorities
• Our CSR project ‘Khushi’ acts as a partner in the government's Integrated Child Development Programme

Value Delivered

• `9,150 Crore contribution to the exchequer
• Generated net foreign exchange worth `3,668 Crore through exports
• Capacity setup for 3 mn cubic metre of water through sewage treatment plant projects

Relevance to Hindustan Zinc

Our shareholders provide valuable support and feedback on operations, management and governance.

Engagement Platforms

• Annual General Shareholders Meetings; Financial results declaration (quarterly)
• Investor Relations events, one-on-one meetings
• Disclosure tools, including Annual Reports, Sustainability Reports and Tax Transparency reports
• Complaints and grievance management

Key Issues/ Expectations

• Industry leading returns via dividends and long-term capital appreciation
• Timely, fair and proper disclosures
• Reflection of shareholder viewpoints in corporate strategy and long-term plans

Engagement During the Year

• Annual General Meeting covering key performance indicators, the Company's strategy and the way forward
• Regular interactions with investors and research houses
• During the year, four earning calls and two investor site visits to our mines and smelters were organised

Value Delivered

• Interim dividend of `16.5 per share in May 2020
• Total shareholder return of 48% over the last five years